Account Tow Ticket Message & Signature
Account Tow Ticket messages let you display a custom message on the Tow Ticket for a specific account, which is useful for private property calls or any time a customer needs to see account-specific information on the ticket. You can also require drivers to capture a signed Tow Ticket before leaving the incident location.
What you'll need
Access to the Dispatch Anywhere settings page
The account you want to configure the message or signature prompt for
Steps
Log in to your Dispatch Anywhere settings page. Go to Dispatch Anywhere Settings.
Add a Tow Ticket message. Select Accounts on the left, then choose the Invoicing tab. Anything entered in the Tow Ticket Message box is added to the Tow Ticket for that account.
Remind drivers to capture a signature. Select Accounts on the left, then choose the General tab. Check the box next to "Prompt Driver for Tow Ticket Signature" to remind drivers to capture a signed Tow Ticket before leaving the incident location.
What happens next
Once set, the Tow Ticket message appears automatically on tickets for that account, and drivers will see a signature prompt on their end if that option is enabled.
FAQ
Q: How do I add a custom message to an account's Tow Ticket?
A: Go to Accounts > Invoicing tab and enter the message in the Tow Ticket Message box.
Q: How do I make sure drivers get a signature before leaving?
A: Go to Accounts > General tab and check "Prompt Driver for Tow Ticket Signature."
Q: Is the Tow Ticket message specific to one account or all accounts?
A: It's specific to the account it's set up on, so different accounts (like private property clients) can each have their own message.
Q: Where do I go to make these changes?
A: The Dispatch Anywhere settings page, under the Accounts section.