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Dispatch Anywhere | How to Cancel a Call

Step-by-step guide to canceling a call in Dispatch Anywhere, including reversing payments, removing posted services, unfinishing the job, and handling impounded vehicles.

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Written by Brian Grove

Step 1: Reverse Any Payments

If payments have been processed on the call, reverse them before proceeding. The Cancel option will not be accessible until payments are cleared.

Step 2: Remove Posted Services

  1. Open the call.

  2. Delete any services that have been posted to the call.

  3. Add a new (unposted) service back to the call and save. This step is required — the call cannot be saved without at least one service attached.

Note: The newly added service will not be posted, which is expected.

Step 3: Unfinish the Job

If the job has been marked as finished, you must undo that before canceling.

  1. From the search/list view, locate the call but do not open it.

  2. Look for the checkered flag icon with a back arrow next to the call record.

  3. Click that icon to unfinish the job.

Note: If the vehicle is impounded, it must be removed from impound before the job can be unfinished. To do this, open the call and clear the impound lot from the Destination Name field, then save.

Step 4: Cancel the Call

  1. Open the call and go to the Dispatch tab.

  2. Look for the circle with a line through it icon.

  3. Click it to cancel the call.

Tip: If the Cancel option is grayed out or inaccessible, double-check that all posted services have been removed and a new unposted service has been added and saved (Step 2), and that the job has been unfinished (Step 3).

Summary Checklist

  • Payments reversed

  • Posted services deleted

  • New unposted service added and saved

  • Job unfinished (checkered flag with back arrow)

  • Cancel selected from the Dispatch tab (circle with line through it)

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