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Dispatch Anywhere | How to Fix "Connection Failed: Missing Location" Error in Dispatch Anywhere

Troubleshooting steps for the 'Connection failed: missing location' error in Dispatch Anywhere when using Tap to Pay or card-present payments.

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Written by Jonathan Roberts

What does "Connection failed: missing location, please set a location in DA settings and try again" mean?

This error appears when using Tap to Pay or card-present payments and means no location is selected in your Dispatch Anywhere division settings.

How to fix it

  1. Go to Divisions in Dispatch Anywhere Settings.

  2. Select your division.

  3. Go to the Merchant tab.

  4. Make sure a location is selected.

Once a location is selected, try the payment again.


Related: Dispatch Anywhere Divisions, Merchant settings, Tap to Pay, card-present payments.

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